Service Delay Alert
Corona Virus (Covid-19) disease
Expected delivery to most destinations in U.S. and E.U. is 4 working days,
To the rest of the world expected delivery is 7 to 10 days.
Countries with strict lockdown/curfew there is further delay of up to 10 days.
NOTE: Our team is extremely busy working flat out with the current high volume of enquiries. Unfortunately we are unable to answer as many of your calls as we would like. You may prefer to email us instead and we will get to you as quickly as we can. Thank you for your continued patience.
The Transit Times for parcel delivery showing in quotes are for normal circumstances and they do not apply to the current pandemic situation.
You may still book your shipment and we can send a courier driver to pickup your parcel from you door. You will get a tracking number for your parcel however there's delay in the movement of the parcels, rest assure that once the parcel picked up it will be in safe hands and you can track your parcel movement online.
New Temporary Surcharge:
To continue providing customers with the best possible service during this time, all the courier services implementing a temporary surcharge on all international and domestric parcel shipments until further notice.
No Refund Policy:
The impact of COVID-19 is causing local, state, and national governments in Europe and around the world to issue work and travel restrictions on a daily basis, which are impacting Fedex ability to meet the high standards of service. As a result, Fedex have made the decision to suspend the money-back guarantee for all FedEx Express services, effective immediately until further notice. FedEx Express is playing a crucial role in the global supply chain and connecting the world during this critical time. Fedex will continue operating as government restrictions and regulations allow. Fedex also remain focused on serving the customers and providing relief supplies to areas that need it most.
If you have Fedex shipping labels you may drop off your parcel at our location we will provide you all the supporting paper work for customs clearance, however there's a fee payable for all additional paper work, packaging material and boxes which we provide at this location.
Fedex Account Holders must call Fedex customer service directly.
Customers who are expecting a parcel delivery must call Fedex customer service directly.
Customers who shipped a parcel from other than Fedex Authorised ShipCentre on Little Portland Street must call Fedex customer service directly.
Customers who shipped a parcel from other than this website must call Fedex customer service directly
Fedex customer service number: 03456070809 (New Normal Landline Number)
In view of the rapidly changing situation regarding Coronavirus (COVID-19), we would like to reassure you that business at Fedex Authorised ShipCentre continues as usual and would like to update you on the approach we are taking.
We are complying with all the guidance and advice issued by the Government and are monitoring daily developments closely. We have initiated our contingency plan, which will allow the majority of our staff to work from home using our existing systems, ensuring payments to suppliers, contractors and staff continue. Our aim is to ensure we can support this increased level of remote activity should the need arise to further restrict access to Head Office.
The wellbeing of our clients, customers, contractors and our staff is our absolute priority. We have reviewed our cleaning regimes in the common parts of our shipcentre, our head office and will continue to do this.
All our staff are regularly updated with the latest developments relating to the Coronavirus (COVID-19) outbreak including:
The hygiene steps that they must take to reduce the spread of Coronavirus (COVID-19) to protect themselves, their colleagues and others
What they must do if they experience the symptoms at or outside the office and the procedures to follow if experiencing those symptoms
The need for staff returning from the affected areas abroad (or those with family or recently returned from these regions) to self-isolate for fourteen days
The need for staff who have a fever or a persistent cough to stay at home for seven days
In summary, we would like to reassure you that Fedex ShipCentre remain open for business and it is very much business as usual.
You can contact us on our normal number 020 7409 0083.
98.5% within an hour customer response time.
Monday to Friday Between 8.00am to 8.00pm
(Excluding Bank Holiday)